Frequently asked questions

Most businesses are live within a week. We build your starter price list with you from past quotes, connect your quoting email address, and you approve your first Stubie quote on day one of going live.

No. Send us your last 20–30 quotes (PDFs, spreadsheets, even photos of a printed rate card) and we build the first version. It grows on its own: every price you set on an unmatched line is remembered.

Not unless you switch that on. The default is approval-first: every quote waits in your queue. Some businesses later enable auto-send for small repeat jobs under an amount they choose. That's your call, rule by rule.

Nothing reaches a customer without your approval, so a wrong draft costs you one tap on Adjust. Lines Stubie can't price confidently are never guessed. They wait for you with a note.

No. They email the same address they always have. Quotes come back from your business name. Stubie appears only as small print on the quote page.

Not yet. Today Stubie quotes the enquiries that arrive by email. WhatsApp is being built on Meta's official WhatsApp Business Platform, the sanctioned way for software to send and receive on a business number, and we're an approved Meta Tech Provider, so your number won't be put at risk. Tell us on the demo call if you want it first.

Yes, it's your conversation. Anything you send yourself goes out as normal; Stubie keeps track, so an enquiry you answered personally doesn't get a duplicate quote.

Yes. Enquiries in English, Afrikaans, or the usual mix of both are read and priced. Replies go out in the language the customer used.

A once-off setup fee covers building your price list, connecting your channels and training. That work is done once. Then a flat monthly fee. There are no per-quote charges and no percentage of your sales. Current pricing is on the pricing page.

Month to month, cancel with 30 days' notice. The setup fee is once-off and non-refundable because the work is done up front, but there's no exit penalty and your data leaves with you.

No. Customers pay by EFT straight into your own bank account. Stubie matches the payment by reference; it never touches, holds, or takes a percentage of your money.

Your enquiries, quotes and customer details are stored encrypted, scoped to your business alone, and belong to you. Where a provider processes data outside South Africa, section 72 of POPIA applies. If you leave, you get a full export — customers, quotes, price list, history.

Yes. We process customer information only to produce and follow up your quotes, under a processing agreement with you as the responsible party. No data is sold or used to train anything for other businesses.

No. Your price list is yours alone. It is never shared, pooled, or used to benchmark other Stubie businesses, including ones in your industry.